Complaints

Image: 

The Corporation of the Town of Fort Frances is committed to continuous organizational improvements in an environment where all complaints are dealt fairly and in a respectful, transparent fashion.

Please note that your information to proceed with a complaint is mandatory. Anonymous complaints will not be accepted.

Please review all of the below information. If you are familiar with the complaint process, you can go directly to the form.

What is a Complaint?

A complaint is an expression of dissatisfaction related to a Town of Fort Frances program, service, facility, or staff member, where a citizen believes that the Town has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.

What is not a Complaint?

Request for Service: A request made to the Town on behalf of a citizen for a specific service, or to notify the Town that a scheduled service was not provided on time. If you believe you have a Request for Service, please utilize this form. Examples include:

  • Requesting that the Town repair a street surface
  • Reporting a burnt out street light
  • Notifying the Town of a missed garbage collection
  • Alerting the Town of no water service
  • Report a bylaw infraction
  • Reporting a Property Standards Complaint
  • Reporting an Animal Complaint

Timeline

Municipal staff will contact you to acknowledge this complaint withing five (5) business days after receiving this completed form. The complaint will be forwarded to the appropriate staff who will respond within thirty (30) days of receipt of this complaint. If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.

Notice of Collection and Disclosure

The personal information provided on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The information you provide will be used to investigate the complaint and may be used for contact purposes but is otherwise considered confidential. Questions about the collection of personal information and its use can be directed to the Office of the Clerk 807-274-5323.

Submitting a Complaint

To submit a complaint, please proceed with completing this form: www.fortfrances.ca/customer-complaint-form