CAO Performance Appraisal

This appraisal evaluates the performance of the CAO.

Individual responses to this survey will be available to the Human Resources Department for the purpose of tracking survey completion and collating results. An anonymized summary of responses will be made available to the CAO, Mayor, and Council for the purpose of evaluating the CAO's performance for the current review period and setting goals for the following review period.

Evaluation Key

Value Rating Description
5 Excellent Substantially and consistently exceeds established standards and expectations. Constantly makes an observable and measurable contribution to the Town. Would be very difficult to improve on the employee’s performance. Significantly and consistently exceeded the standard.
4 Very Good More than “doing a good job”; fully engaged in performance achievement of standards and expectations. Displays a high level of competence and superior performance above standards and expectations. Exceeded the standard.
3 Satisfactory Most people meet expectations most of the time. This implies that they are performing as expected for their role(s), level of skill, and experience. Employee is competent and qualified in the position. Met the standard.
2 Improvement Desired Performance sometimes meets established standards and expectations, but not on a consistent basis; or some skills meet expectations, but others need some improvement (rating may be reasonable at a probationary review). Plans should be outlined to help the individual improve the consistency of their performance or sharpen specific skills. Did not meet the standard.
1 Improvement Essential Performance is consistently below established standards and expectations. Frequent and ongoing direction is required. Specific plans, with targets and timelines, should be outlined in a Performance Improvement Plan, to help the individual improve. Significantly below the standard.
N/A Not Applicable Component not included in everyday duties.
1) Aministrative Effectiveness
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
1A) Establishes priorities, forecasts future needs, and anticipates problems
1B) Optimizes use of available resources
1C) Demonstrates an ability to supervise management personnel
1D) Demonstrates fiscal responsibility. Minimizes controllable costs
1E) Demonstrates an appropriate openness and availability for staff
1F) Expresses self clearly and concisely
1G) Resolves problems/enquiries promptly and effectively
1H) Considers alternative courses of action and draws logical conclusions
1I) Demonstrates an effective use of time. Consistently meets deadlines
1J) Demonstrates readiness to make decisions, render judgements, and take action
1K) Demonstrates professional integrity
2) Policy and Planning Development
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
2A) Ensures the development of business and strategic plans
2B) Ensures effective budget design and development
2C) Applies performance measurement processes and monitors progress
2D) Ensures organizational practices support the strategic priorities
2E) Ensures policies are developed and reviewed as required by government and/or legislation
2F) Positions the Town to be viewed as a good place to do business by potential developers
2G) Resolves problems/enquiries promptly and effectively
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
2A)Ensures the development of business and strategic plans
2B) Ensures effective budget design and development
2C) Applies performance measurement processes and monitors progress
3) Leadership
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
3A) Provides positive direction and inspires or stimulates the best efforts of others
3B) Earns the respect and confidence of others
3C) Demonstrates team building skills
3D) Is aware of the impact on one’s own behavior on others and the organization
3E) Promotes a positive work environment, advocates for respect and integrity
3F) Effectively, comprehensively, and regularly reviews employee performance
3G) Effective addresses performance issues fairly and consistently
3H) Sets a professional example for staff
4) Council and Community Awareness
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
4A) Ensures appropriate support to Council
4B) Advises and assists Mayor/Members of Council
4C) Participates appropriately in Council Meetings
4D) Demonstrates knowledge of the Town’s by-laws, policies, and practices
4E) Has a positive relationship with Council
4F) Demonstrates good public relations skills by adapting communications, while being mindful of political impact
4G) Demonstrates knowledge of community & stakeholders
4H) Presents a positive public image
4I) Capitalizes on opportunities to build and enhance stakeholder relations
4J) Ensures community concerns are addressed in an appropriate and timely manner
(5) Excellent(4) Very Good(3) Satisfactory(2) Improvement Desired(1) Improvement EssentialN/A
4A) Ensures appropriate support to Council
4B) Advises and assists Mayor/Members of Council
4C) Participates appropriately in Council Meetings
4D) Demonstrates knowledge of the Town’s by-laws, policies, and practices
4E) Has a positive relationship with Council
4F) Demonstrates good public relations skills
4G) Demonstrates knowledge of community & stakeholders
4H) Presents a positive public image
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